Terms & Conditions
Sleep Harvester Ltd (hereafter known as “SHL”) is a private limited company. When you place an order through this website, you agree to the Terms and Conditions (T&Cs) set out below. Your statutory rights are not affected.
ITEM DESCRIPTIONS AND PRICING
We have taken every care to ensure the accuracy of our product descriptions. However, where sizing is critical, please allow a discrepancy of ±3 cm in all dimensions (length, width and height). Our product photographs capture colours as accurately as possible, but these may not be accurately represented on your monitor, depending on your settings.
We make every effort to ensure that item descriptions are accurate. However, mattress borders, tape colours, patterns, designs and stitching may vary without compromising quality. If you require confirmation of any design or item details, please email info@sleepharvester.co.uk.
Prices may vary with different promotions, but the price you pay will be the price shown at the time of ordering. We do not ask you to pay more if the price subsequently increases, so please do not ask to be charged less if it decreases. All quoted prices include VAT at the current rate.
No contract is entered into by SHL until an item is dispatched. An order may be cancelled by SHL at any time until the goods are confirmed as having left our factory. SHL is not liable for any compensation for cancelling an order. We will endeavour to contact you before cancelling an order, and any sums paid will be refunded via the original payment method.
DELIVERY TERMS
Most of our products are in stock. If, for an unforeseen reason, an item is temporarily unavailable, you will be notified and given the option of whether to proceed with your order. However, we cannot be held responsible for any loss incurred due to late delivery. If time is of the essence, you must clearly state this when placing your order. If we are likely to be unable to meet your requirements, we will inform you in response, as outlined above.
We dispatch all orders within 2 working days and aim to deliver within 3 to 6 working days in England and Wales, or 3 to 7 working days in mainland Scotland. These times exclude weekends.
We use delivery partners to deliver our products. Either our delivery partner or SHL will notify you of the delivery day and estimated delivery time by text message to your mobile number on the evening before delivery.
If a customer wishes to alter their order (size, model, firmness, colour, etc.) after the item has been collected from SHL by our delivery partner, the customer agrees to pay £90 for this change.
Furthermore, if, after delivery has been organised, a customer is unable to accept the delivery date or refuses delivery, the customer agrees to pay redelivery charges and all other expenses at cost, including VAT and any administration charges, before a subsequent delivery is arranged. This may also delay delivery.
If an order is cancelled following dispatch, the customer agrees to pay £100 for collection from SHL, return to SHL and administration.
If you are unable to accept delivery on the arranged date, you must immediately notify our delivery partner or SHL that the date is no longer suitable. Without notice, the customer agrees to pay an additional £100 to arrange redelivery.
We normally dispatch multiple orders together. However, SHL may, by agreement with the customer, make delivery in instalments.
Where access is unduly difficult or, in the delivery driver’s opinion, dangerous, SHL reserves the right to deliver to the closest practical access point, at which point the items will be deemed to have been delivered correctly. Please ensure that suitable access is available.
There will be a £100 deduction from the refund (if the customer doesn't want a zip-and-link option mattress) where delivery fails due to access issues, including restricted access on stairs. The first successful delivery is complimentary. Where access issues arise during or after delivery, the customer may opt for a zip-and-link mattress at an additional cost agreed with SHL.
It is the customer’s responsibility to order the correct size of mattress or accessories that can easily be taken to the ground-floor or first-floor bedroom. SHL mattresses are sturdy and strong; they do not bend or squeeze.
If your bedroom is on the first floor of a standard house, our delivery team will be happy to take your mattress upstairs. However, this requires adequate headroom and clearance on the staircase. The team may be unable to proceed if the staircase is narrow, has tight bends or has low ceiling clearance that would require forcing or squeezing the mattress.
OUT-OF-STOCK ITEMS
If an item is listed as “Pre-Order” or “Out of Stock”, it is still possible to place an order. The item will be placed on back order and shipped as soon as it arrives.
Please be aware that payment will be taken when the order is placed. If you wish to confirm lead times, please contact us at info@sleepharvester.co.uk, and we will advise you further. If you are unable to wait for an item, we can suggest alternatives for you to consider.
PAYMENT
Orders must be paid for in full at the time of ordering. We accept all major payment cards, BACS transfers and PayPal.
The buyer warrants that they are the owner of the card or account used to make payment. If delivery is to an address different from the cardholder’s address, we may contact the card issuer for authorisation to proceed with the transaction.
All funds must clear before goods are prepared for dispatch.
100-NIGHT TRIAL & FREE EXCHANGE
You have the right to exchange your mattress (model, size, colour or firmness) until the end of 100 nights after you, or the person to whom you requested delivery, receive the order.
If you wish to exchange the mattress firmness, you must have used the mattress for 4 to 6 weeks (the break-in period) to allow the mattress and your body to adapt to each other. This is a free exchange.
If you wish to exchange the mattress model, colour or size, you can exchange your mattress at any time before the end of the 100-night trial period.
As your mattress comes with a 100-night trial, you must use a mattress protector and prevent the mattress from becoming damaged, soiled or dirty during this period.
Until you are completely satisfied that your mattress meets your needs and is in perfect condition, do not destroy, damage or dispose of the packaging, as this will cause problems when returning the item to us for exchange.
If you have disposed of the packaging, you can ask us to send replacement packaging at an additional cost of £25. This must be paid before we send the packaging to the original delivery address provided when you placed your order.
If you opt for a different model and size, you will have to pay the price difference, as the exchange is available for a higher-priced model than the one you purchased.
You must give written notice to SHL by email, providing full details of the item or items concerned and clearly stating that you wish to exchange your mattress. SHL will then arrange the exchange within 3 to 10 working days, subject to the conditions stated above.
The customer must send photographs of the mattress before repackaging and after packaging. SHL will charge the customer an additional £100 for any damage to the mattress during the trial period, including soiling, dirt or spots.
The 100-night trial includes one free firmness exchange per original mattress purchased. Any further exchanges are not included in this offer.
If the customer does not want to exchange the mattress for a different firmness and wants a refund, they agree that SHL will deduct £125 from their refund. SHL also reserves the right to deduct a reasonable charge from this refund for items returned in a condition other than that described when cancelling.
Items must be repacked for return. It is not possible to return or exchange goods without packaging, as the courier company will refuse collection.
EXCHANGES – FAULTY ITEMS
Please examine your purchase as soon as possible after receiving it. If you believe any item to be faulty, please inform us by email and include photographs of the issue.
Please retain all packaging until you are certain that you are happy with the item and do not wish to exchange it.
Items agreed to be faulty or damaged will be exchanged. SHL will arrange the exchange or collection at our own expense.
SHL reserves the right to use a courier company of its choosing, which may differ from the company used for the initial delivery.
Collections and exchanges will take place between Monday and Sunday, from 7 am to 9 pm. The courier company will inform the customer of the date and time.
RETURNS AND EXCHANGES – UNSUITABLE ITEMS
Our returns policy provides detailed information about the process for returning or exchanging unsuitable or unwanted items.
MATTRESS AND ACCESSORY RETURNS
In addition to the above, mattresses and accessories returned as unsuitable must be unopened, in their original packaging and with all seals intact.
The customer agrees to pay £100 for the delivery and collection of the item.
Please inspect your mattress or accessories on receipt, before accepting delivery. If there are any signs of damage, you should refuse delivery and contact SHL.
1-, 2-, 5- OR 10-YEAR MATTRESS GUARANTEE
Our mattresses carry a 1-, 2-, 5- or 10-year guarantee, and accessories carry a 3-year guarantee, against manufacturing or material defects, excluding the top fabrics of mattresses and accessories, mattress handles and other fabric upholstery.
