Privacy Policy and GDPR Compliance

We, Sleep Harvester Ltd (henceforth "SHL", "we", "us" or "our") operate and own this ecommerce website. SHL is registered in England and Wales with company number 11560976 and it controls your data for the purposes of the Data Protection Legislation.

This Privacy Policy is created so that you know what types of information we collect from our ecommerce website and how we treat information we may receive from You. This Privacy Policy is our way to demonstrate our firm commitment to the privacy of the details that you provide to us when using our site (www.sleepharvester.co.uk) and any other services. 

SHL refers "you and "your" to the user of this ecommerce website. When you visit this site, you agree to the collection and use of your data as described in this Privacy Policy. You should read this Privacy Policy carefully and ensure that you understand its effect before proceeding to use the site and the other services. 

It is not obligatory for you to provide any particular data to us; however, if you choose not to, some of the other Services or site functionality may not be available to you. 

WE MAY COLLECT:

1. Your email address or telephone number for the verification and authentication processes

2. Your information which you provide us with which may include your name, address, telephone number, email address, company details and work designation. We use your information to send your order confirmation(s), additional information, dispatch and delivery confirmations. Should you require to change or update your email address or telephone number, please email us at info@sleepharvester.co.uk

3. Your payment details including our bank name, bank account number and sort code number

4. Your visits to this ecommerce site and any content that you download

5. Information that you provide us for a specific purpose, such as to provide you with certain information you request or to send you any product information and offers, emails or newsletters

6. Information in connection with communications you send us, for example to report a problem or submit queries; and

7. If you call any of the customer service telephone numbers of this ecommerce site, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

When you pay for any products bought on this ecommerce site, we use PayPal and Stripe Payments as third party partners to process payments ("Payment Processor"). You will be required to provide the relevant Payment Processor with financial data (i.e. your payment details) in order to authorise payments and to receive payments. When you purchase the products on this site, your consent is given to provide your Data to the Payment Processor directly as a necessary part of the purchase process. The policies of the Payment Processor will be applicable as between you and them. Except as provided here, we will not share financial/payment Data with third parties (including Third Party Retailers) without your prior consent.

We may automatically collect or otherwise process technical information such as the date of your visit to this site, the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you use, traffic and path data, information from cookies, the website from which you linked to this site and the website you visit as you leave the site and details of the functions and services you select or use on the site. This is used primarily to aid the technical administration of the site, to better understand how the site is functioning for SHL users and to draw conclusions upon demographic information. We use this information to collect broad demographic information about the visitors to the site and to improve their content and to help us understand how SHL users are interacting with the site.

Some of this technical Data may consist of cookies, which are small text files that often include a unique identifier that is sent by a web server to your internet enabled device when you visit a website. For details of how we deal with cookies, please see our Cookies Policy.

We do not expect to hold or process any sensitive Data about you. However, if it is necessary for us to do so, then we will inform you in advance of the purposes for which we propose to process your sensitive Data. In most cases, we will always obtain your consent before processing your sensitive Data, which is the legal basis for us being permitted to do so.

We collect the user information to provide you with a safe, smooth, efficient, and customised experience and to provide the products and services you have requested. We may also use the information that you have provided to ensure that the content on our site is presented in the most effective manner for you and your computer and to allow you to participate in any interactive features on our site when you choose to do so.

By using our site and providing your Data, you agree that we may use your Data to:

1. provide the products, services and customer support you request

2. enhance the quality of our services

3. resolve disputes and troubleshoot problems

4. prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Service Terms

5. manage, customise and improve our services, content and advertising

6. tell you about products and services and provide you with targeted marketing, service updates, and promotional offers based on your communication preferences

7. compare information for accuracy, and verify it with third parties; and

8. complete credit checks with credit reference agencies (where we extend credit to you), who may keep a record of any search that they undertake

To minimise the risk of unauthorised access to your Data, we may also use some of your Data to authenticate you when using the site.

Contacting You and opting out of certain purposes

You acknowledge that we may use your Data or the relevant Third Party Retailer to contact you by post, phone or electronic mail when necessary in connection with your use of the site and/or your purchase of SHL products.

From time to time, we or the relevant Third Party Retailer may also contact you by post, phone or electronic mail in order to send you one or more of the following:

1. a Product;

2. a communication about an order placed by you; or

3. an invoice

We reserves the right to contact a SHL Member in respect of a SHL Membership, an SHL Account or for related reasons. When you register to become a SHL member, you give us your consent to contact you for these purposes.

You can opt-out of certain uses of the Data we collect from you. For example, you may opt out of receiving any or all direct marketing from us (see "Opting out" below). However, to the extent that you request the products, you can not opt out of receiving the communications set out at (a) or (b) above, as these are a necessary part of receiving these items.

Any Data that is held with us shall be retained in accordance with Data Protection Legislation. The law permits us to process your personal data in the way that it does because the processing is:

1. necessary for the purposes of the legitimate interests that we pursue, which are to run and administer our business and to discharge our legal obligations to store and disclose information where necessary; and/or

2. necessary for the performance of our contract to provide you with goods and services; and/or

3. necessary in order to comply with a legal obligation to which SHL is subject

The following categories of recipients may receive your Data and process it for the purposes outlined above:

We may disclose Data to provide our products and services, to respond to legal requirements, enforce our policies, and protect our rights and property. The Data you provide to us may also be shared with third party companies, agents, contractors, service providers or related companies (including relevant Third Party Retailers and Payment Processors) if this is necessary to provide you with our products and services, respond to your inquiries or for any other related purposes.

We may also share your Data with:

1. other companies we have instructed to provide services for us;

2. other third parties for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted;

3. law enforcement agencies, other governmental agencies or third parties where we believe that it is necessary to do so in order to comply with laws or regulations, to assist law enforcement, or in other limited circumstances (for example if required by a court order or regulatory authority, to enforce the terms under which you transact or communicate with or via SHL, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the Site, our technology assets or the rights, property or personal safety of any person);

4. other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity (in which case, without limitation, your Data could be transferred to that entity and its use will remain subject to this Privacy Policy unless you are otherwise notified);

5. any successor in interest, in the event of a liquidation or administration of SHL; and

6. credit reference agencies (where we extend credit to you)

Your Data may be passed to third parties for the purpose of making marketing communications, but only if you have expressly consented to this. Except as set out in this Privacy Policy, we do not share, sell, or lease Data about you to any third parties for their marketing or other use.

Our site may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our site, you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

The privacy and protection of your Data is important to us. However, although we maintain physical, electronic, and administrative safeguards to protect your Data from unauthorised or inappropriate access, you acknowledge that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your Data transmitted to us or provided via, to, from or through the site. You accept that SHL cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential Data which you do not wish to communicate by email, please contact SHL by telephone or post to arrange an alternative method of communication. You transmit all your Data at your own risk. Once your Data is submitted, we have security procedures in place to protect the loss, misuse and alteration of the Data under their control. 128 bit industry standard Secure Server Software (SSL) is used as a minimum standard which encrypts all of your Data in respect of a your payment details including your name, and address, so that it cannot be read as it travels over the Internet.

In addition, any SHL user statistics that we may provide to prospective partners are provided in the aggregate only and do not include any individually identifiable Data.

All Data is stored in accordance with our internal retention and destruction policies. How long we keep your Data collected through our site depends on the context in which you provide it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes, after which time we will delete it. We will keep your personal details, preferences, UGC and account details for as long as you have an active SHL Account (means your purchase details). We will keep records of any purchasing activities for up to six (6) years after your SHL Account is cancelled. We may send you direct marketing communications, and retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from SHL.

You understand and acknowledge that You have no ownership rights in your SHL Account and that if you cancel the same, the same will be terminated and all your information will be deleted from Your SHL Account and will be further deleted from any SHL archives. Your Data may continue to be retained by authorised third parties such as the relevant Payment Processor for limited purposes only, in accordance with its own privacy policies and practices.

Data that you submit via the site is sent to and stored on secure servers owned by or operated for us. Data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers, related companies, agents or contractors. Such transfers may be made in order to improve our site or to assist in our security, credit risk or fraud protection activities.

Where recipients are outside the EEA, we ensure that the recipient provides an adequate level of protection for your personal data or the transfer is otherwise permitted under applicable Data Protection Legislation, by methods including using (standard contractual clauses, binding corporate rules, by registering for the Privacy Shield program, or by relying on a relevant adequacy decision by the European Commission). We do not generally rely on your consent as the legal basis for transferring your personal data to outside the EEA, however where we feel it is necessary or appropriate we may seek to rely on your consent as the legal basis for such processing. Where we do, you may withdraw your consent at any time in the manner described below.

By submitting your Data, you agree to such transfer, storing or processing outside of the EEA in accordance with this Privacy Policy.

Where required by Data Protection Legislation, you will be given a choice when you provide us with Data to opt into certain uses we may intend to make of that Data, such as sending you newsletters, information or offers containing updated information about us, our goods and services, promotions, our SHL Blogs, customer surveys or our site. You may also be asked if you would like to receive marketing from particular third party organisations. You will be able to indicate your consent to each specific proposed use by checking the relevant box to opt in. We will not send you direct marketing, or pass your details to third parties for the purpose of them sending you direct marketing, without your consent.

You also have the option of "unsubscribing" from our mailing list for newsletters, alerts and updates at any time, thereby disabling any further such e-mail communication from being sent to you. Details of how to unsubscribe will be included on each electronic mailing we send you. Alternatively, just send an email to info@sleepharvester.co.uk with "URGENT – UNSUBSCRIBE REQUEST" in the subject line and the email address that you wish to be removed within the email, or send your request to SHL using any of the contact details below.

We will action any opt out request from you without delay, and in any event within one month.

If Data has been passed to third parties, you may need to contact them separately if you change your mind in relation to their use of your Data.

At any time, you have the right to:

1. request a copy of any Data that we hold about you;

2. information about how we process your Data (for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences, and the safeguards we rely on if we transfer your personal data from within to outside of the European Economic Area);

3. ask us to rectify any Data that we hold about you, if you consider that it is inaccurate

4.ask us to erase any Data that we hold about you, if you consider that we do not have the right to hold it;

5.object to us processing your Data in your particular situation, which you may exercise if we rely on the fact that the processing is necessary for the purpose of legitimate interests pursued by us in order to carry out that processing; and

6.withdraw any consent you give to our processing your Data (although please note that in certain circumstances it may be lawful for us to continue processing your Data even where you have withdrawn your consent).

You can exercise any of these rights by contacting us using the details below. Any request for your Data must be in writing and we will respond within one month. Please note that we may ask you to verify your identity and ask you for more details about your request.

There may be some information which we are not legally able to disclose to you. Also, in exceptional circumstances, it may not be practicable for us to provide you with copies of all the documents that you request. If this is the case, we will explain our reasoning to you. We may have to charge you an administrative fee for the cost of providing you with a copy of certain documents. You also have the right to complain to the data protection regulator about our information rights procedures. The regulator is the Information Commissioner's Office and their contact details are available here: https://ico.org.uk/concerns/

If You have any questions about this Privacy Policy, please contact us by by sending an email to info@sleepharvester.co.uk

We may amend this Privacy Policy at any time without notice by posting the amended terms on the site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. Your continued use of any portion of this site following the posting of the updated Cookies Policy will constitute Your acceptance of the changes.