Sleep Harvester Ltd (hereafter known as “SHL”) is a private limited company. When you place an order through this website you agree to the Terms and Conditions (T&C’s) set out below. Your statutory rights are not affected.

ITEM DESCRIPTIONS AND PRICING
We have taken every care to ensure the accuracy of the product descriptions, but where sizing is critical please allow a discrepancy of ± 3 cm on all dimensions (length, width and height). The photos of our items capture the colour in the best way we possibly can but this may not be accurately represented on your monitor, depending on your settings. We make every effort to ensure that item descriptions are accurate, however in case of mattresses, the mattress border, tape colour, pattern, design and stitches may vary without quality compromise. If you require any confirmation of any design/item details, please send us an e-mail on info@sleepharvester.co.uk 

Sometimes the prices do vary with different promotions, but the price you pay will be the price shown at the time of ordering. We don’t ask you for more if the price subsequently increases, so please don’t ask to be charged less if it goes down. All the prices quoted include VAT at the current rate. No contract is entered into by SHL until an item is dispatched, an order can be cancelled by SHL at anytime until the goods are confirmed as having left our factory and at no time are SHL liable for any compensation for cancelling an order. We will of course endeavour to contact you before cancelling an order and any sums paid will of course be refunded via the original payment method. 

DELIVERY TERMS
Most of our products are in stock. If for an unforeseen reason, any item is temporarily unavailable you will be notified and given the option of whether or not to proceed with your order. However, we cannot be held responsible for any loss incurred due to late delivery, so if time is of the essence you must clearly state that with your order. If we are likely to be unable to meet your requirements we will inform you by return as above. We dispatch all the orders within 1 working day and aim to deliver in 2 to 6 working days (3 to 10 working days for Mainland Scotland). We use an independent courier company to deliver our products. Either the courier company or SHL will inform you of the delivery day and estimated time of the delivery an evening before the delivery. If after organising delivery, a customer is unable to accept a delivery date/day or refuses delivery, the customer agrees to pay re-delivery charges and all other expenses at cost (incl. VAT and any administration charges) before a subsequent delivery is arranged. If an order is cancelled following despatch then SHL reserves the right to charge for the returns admin fee as per our Returns Policy. 

If you are not able to accept delivery on the arranged date you must give us/the courier company at least 48 hours’ notice that the delivery date is no longer suitable. If there is a safe place for the items to be left or a neighbour can take them in for you we will need to know. Failure to do so may result in a charge being made before re-delivery can take place. Please note the re-delivery charge will be between £70 and £100 depending on your area. We normally dispatch multiple orders together; however, SHL may by agreement with the customer make delivery by instalments. Where access is unduly difficult or, in the opinion of the delivery driver, dangerous, SHL reserves the right to deliver to the closest practical access point when the items will be deemed to have been delivered correctly. Please ensure that you have suitable access available.

OUT OF STOCK ITEMS
If an item is listed as 'Pre-Order' or 'Out of Stock' it is still possible to place an order, and the item will be placed on back-order and shipped as soon as it arrives. Please be aware payment will be taken at the time the order is placed, if you wish to confirm lead times then please contact us at info@sleepharvester.co.uk and we will advise further. If you are unable to wait for an item we can advise of alternatives to consider. 

PAYMENT
Orders must be paid for in full at the time of ordering. We accept all major payment cards, BACS transfers, and PayPal. The buyer warrants that they are the owner of the card/account used to make payment. If delivery is to be made to an address different from the cardholders address we may contact the card issuer for authorization to proceed with the transaction. We require clearance of all funds before goods will be prepared for dispatch.

CANCELLATION, RETURNS AND REFUNDS
You have the right to cancel the contract at any time up to the end of 14 days; after you, or the person to whom you requested the items be delivered receives the order. To do this, you must give written notice to SHL by email, giving full details of the item(s) in question and make clear statement that you wish to cancel the contract. SHL will refund you(after deducting £100 per item for collection and administration costs) by the same payment method you used to make the purchase, within 14 days of receiving back the items. SHL reserves the right to deduct from this refund a reasonable charge for items returned not in the condition as described when cancelling. Items must be re-boxed for return, it is not possible to return/exchange goods without the packing as the courier company will refuse the collection. 

Returns – Faulty Items
Please examine your purchase as soon as possible after receiving them, and if you believe any of the item(s) to be faulty then inform us via email with photos of the issue. Please keep hold of all packing until you are certain you're happy with the item and don't wish to return it. The items that are agreed to be faulty/damaged can either be exchanged or returned for a full refund. SHL will make arrangements for the exchange/collection of items at our own expense. SHL reserves the right to use a courier company of its choosing, this may be different from the company used to make the initial delivery. Please note collections/exchanges will take place between Monday and Sunday, 7 am and 9 pm, a specified time cannot be given. At the agreement of SHL, collection/exchange can take place at a third party address (work, neighbour, family member etc.) or from a safe location (garage, rear garden etc.).

Returns – Unsuitable Items
Our returns policy gives detailed information on the process for returning unsuitable or unwanted items.

Mattress/Accessories Returns
In addition to the above, mattresses/accessories returned as unsuitable must be unopened, in their original packaging with all seals still intact. Please inspect your mattress/accessories on receipt before accepting the delivery. If there are any signs of damage, you should refuse the delivery and contact SHL.

1, 2, 5 OR 10 YEAR MATTRESS GUARANTEE
Our mattresses hold 1, 2, 5 or 10 year guarantee and accessories 3 year guarantee against all manufacturing or materials defects except the top fabrics (of mattresses and accessories), mattress handles and other upholstery made of fabric. If a mattress/accessory holds a guarantee, this is clearly stated on the product description. SHL reserve the right to return and inspect any faulty mattress/accessory before issuing a credit or replacement. Any credit issued will be a depreciating value of the sale price over 1, 2 5 or 10 years' period.